Delete your NNM Care account

This page applies to both NNM Care apps: NNM Care Patient and NNM Care Nurse, provided by NNM Care (nursevisit.in). Deleting your account is permanent and cannot be undone.

Both apps use the same sign-in. If you use one phone number or Google account in both apps, deleting it from either app deletes your patient account and your nurse account together.

Delete in the app

NNM Care Nurse

  1. Open the app and sign in.
  2. Go to Settings.
  3. Tap Delete Account.
  4. Read the summary, type DELETE and tap Delete permanently.

NNM Care Patient

  1. Open the app and sign in.
  2. Go to the Profile tab.
  3. Tap Delete account at the bottom of the screen.
  4. Read the summary, type DELETE and tap Delete permanently.

Your account is deleted straight away. You are then signed out on every device. If something goes wrong, the app tells you, you stay signed in, and you can try again.

You cannot delete your account while a booking is pending or accepted, because the other person is relying on that visit. Cancel or complete the booking first.

Can't use the app?

Email privacy@nursevisit.in with the subject "Delete my account". Send it from the email address on your account, or include the mobile number you sign in with. We will ask you to confirm that the account is yours, and we complete the deletion within 30 days of that confirmation.

What is deleted

  • Your sign-in account. Your name, email address, phone number and Google profile details are removed from it, and it can no longer be used to sign in.
  • Your profile: name, phone number, WhatsApp number, email address, photo and date of birth.
  • Notifications, device notification tokens and your active app session.
  • For patients: saved addresses, gender, date of birth and uploaded prescriptions.
  • For nurses: all verification documents you uploaded, including Aadhaar images and earlier versions you replaced; Aadhaar verification records; the verification history kept by our team; your registration number, bio and work experience; work location, services, prices and availability. Your profile is removed from patient search.

What is kept, why, and for how long

  • Past bookings and nurse earnings. If you have had bookings, the records of those visits and, for nurses, the earnings for them are kept, because the other person's booking history and our tax and accounting records depend on them. Your name, contact details, visit address, map coordinates and health notes are removed from these records. What remains is the booking reference, the services, the date and time and the price. We keep these records for up to 8 years after the end of the financial year in which the visit took place, then delete them.
  • Ratings and reviews given for those visits stay with the visit record, without your name, for the same period.
  • A record that the deletion happened, holding only the internal account ID and the date, so we can show that your request was carried out. It contains no name or contact details.
  • Backups. Deleted data can stay in our encrypted database backups until those backups expire on their regular cycle. Backups are only used to recover from failures.

If you have never made or received a booking, your account and everything linked to it are removed completely.

Contact

Questions about deleting your account or your data: privacy@nursevisit.in. Other help: support@nursevisit.in.

More detail: Privacy Policy. Last updated: 9 October 2026.